General Terms and Conditions

Our Terms And Conditions

For all orders via our online shop the following terms and conditions apply.


1. contracting party, conclusion of contract

The purchase contract is concluded with J.Clay GmbH & Co. KG.

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalogue. By clicking the button "Order now for a fee" you place a binding order of the goods contained in the shopping cart. The confirmation of receipt of the order follows immediately after sending the order and does not constitute acceptance of the contract. We can accept your order by sending an order confirmation by e-mail or by delivering the goods within two days.


2. terms of delivery

In addition to the indicated product prices, shipping costs will be added. You can find out more about the amount of the shipping costs under the menu item shipping costs.

We deliver only by shipping. A collection of the goods is unfortunately not possible.

We also deliver to packing stations.

 

3. payment

In our shop you can choose between the following payment methods:

Credit card
When you place an order, you simultaneously send us your credit card details.
After your legitimation as a legitimate cardholder, we will request your credit card company to initiate the payment transaction immediately after the order. The payment transaction is automatically carried out by the credit card company and your card is debited.

PayPal, PayPal Express 
During the ordering process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or register first, authenticate with your access data and confirm the payment order to us. After placing the order in the shop, we will ask PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately afterwards. You will receive further instructions during the ordering process. 

Immediately by klarna
After placing the order, you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount via Sofort, you must have an online banking account with PIN/TAN procedure activated for participation in Sofort, you must identify yourself accordingly and confirm the payment order to us. You will receive further instructions during the ordering process. Immediately afterwards, Sofort will execute the payment transaction and debit your account.

Amazon Pay
During the ordering process you will be directed to the website of the online provider Amazon
before the completion of the order process in our online shop. To order via
Amazon the order process and pay the invoice amount to
you have to be registered there or you have to register first and start with your
Authorize access data. There you can download the
Select delivery address and payment method, confirm the use of your data by Amazon and the payment order to us. You will then be redirected to our online shop where you can complete the order process. Immediately after placing your order, we will ask Amazon to initiate the payment transaction. The payment transaction is automatically carried out by Amazon. You will receive further instructions during the ordering process. 

Purchase on account via Klarna
In cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer invoice purchase as a payment option.  Please note that Klarna Invoice is only available for consumers and that payment must be made to Klarna in each case. When buying on account with Klarna, you will always receive the goods first and you always have 14 days to pay.


4. retention of title

The goods remain our property until full payment is received.


5. electronic communication

You agree that contract-related communication can take place in electronic form.


6. contract language, contract text storage

The language available for the conclusion of the contract is German.

We save the text of the contract and send you the order data by e-mail. You can view the text of the contract and the general terms and conditions in our customer login.


7. transport damage

If goods are delivered with obvious transport damages, please complain about such defects as soon as possible to the deliverer and contact us immediately. Failure to make a complaint or contact us will have no consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurance.

8. warranty and guarantees

The statutory law on liability for defects shall apply. Information on any additional warranties that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

9. liability

For claims based on damages caused by us, our legal representatives or vicarious agents, we are always liable without limitation

in the event of injury to life, body or health,
in case of intentional or grossly negligent breach of duty,
in the case of guarantee promises, if agreed, or
as far as the scope of application of the product liability law is opened.
In the event of a breach of material contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability shall be limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise claims for damages are excluded.


10. alternative dispute resolution

The European Commission provides a platform for online dispute resolution (OS)
which you can find here 
https://ec.europa.eu/consumers/odr/ 
To participate in dispute resolution proceedings before a
We are not obliged and not willing to take on the responsibility of a consumer arbitration board