Privacy policy

We are pleased that you are visiting our website and thank you for your interest in our company and our products. We would like to inform you at this point about what data we collect, use, process and how we handle your personal data.


1. Name and contact details of the controller

This privacy information applies to data processing by:

J.Clay GmbH & Co. KG
Blumenberger Straße 143-145
41061 Mönchengladbach

Represented by Managing Directors Moritz Otten and Jan Silanoglu



2. Contact details of the Data Protection Officer

The data protection officer(s) of the data protection officer can be contacted at:


Telephone: +49 (0) 2161- 277 62 00 


3. Purposes of data processing, legal bases and legitimate interests pursued by the controller or a third party, as well as categories of recipients


  • Visiting our website


  • E-Commerce Platform Shopify 

To operate our online store, we use Shopify, a service provided by Shopify Inc., 126 York Street, Suite 200, Ottawa, ON, Canada, K1N 5T5. This service provides an e-commerce platform through which we offer our goods for sale. The data submitted as part of your order will be stored on a Shopify server in the USA. Shopify has submitted to the EU-US Privacy Shield, For more information on data protection, please refer to Shopify's privacy policy at

The legal basis for the transfer of the data to third parties for the purpose of contract processing or for billing purposes is Art. b GDPR and for disclosure in the context of legally ordered cases Art. c GDPR.


  • Log Files

Every time you access the website, information is sent to the server of our website by the respective internet browser of your respective end device and temporarily stored in log files, the so-called log files. The records stored therein contain the following data, which are stored until automatic deletion: date and time of retrieval, name of the page accessed, IP address of the requesting device, referrer URL (origin URL from which you came to our websites), the amount of data transferred, loading time, as well as product and version information of the browser used, and the name of their access provider.

The legal basis for processing the IP address is Article 6 (1) (f) GDPR. Our legitimate interest arises from the

  • Ensuring a smooth connection,
  • Ensuring a convenient use of our website/application,
  • Evaluation of system security and stability.

A direct conclusion on your identity is not possible on the basis of the information and will not be drawn by us. The data will be stored and automatically deleted after the aforementioned purposes have been achieved. The time limits for deletion are based on the criterion of necessity.


  • Cookies, tracking, social media plugins

We use so-called cookies, tracking tools, targeting procedures and social media plug-ins for our website/application. The exact procedures involved and how their data are used for this purpose are explained in detail below.


  • Establishment, implementation and/or termination of a contract


  • Data processing at the conclusion of the contract

If you register on our website and/or enter into another contract with us, we will process the data required for the conclusion, implementation or termination of the contract with you. These include:

  • First name, last name
  • Invoice and delivery address
  • E-mail address
  • Invoice and payment data
  • Date of birth
  • phone number

The legal basis for this is Article 6 paragraph 1 letter a) and b) GDPR, i.e. You provide us with the data based on the respective contractual relationship (e.g. management of your customer / user account, processing of a purchase contract) between you and us. In order to process your email address in the event of a purchase via our websites / applications, we are also required by law in the Civil Code (BGB) is obliged to send an electronic order confirmation (Article 6 paragraph 1 letter c) GDPR).

Insofar as we do not use your data for advertising purposes (see 3.3 below), we store the data collected for the execution of the contract for the duration of the contract and until the expiry of the statutory or possible contractual warranty and guarantee rights. After this period has elapsed, we retain the information of the contractual relationship required by commercial and tax law for the periods specified by law. For this period, the data will only be processed again in the event of a review by the tax authorities.

The following data processing is also required to process a purchase contract via our websites / applications:

Your payment details will be passed on to payment service providers commissioned by us, who will process the payment (s). We pass on details of your delivery address to logistics companies and shipping partners commissioned by us. In order to ensure that the goods are delivered according to your wishes, we may send your email address and, if applicable, the telephone number to the logistics company and / or shipping partner commissioned by us to take over the delivery. If necessary, they will contact you in advance of the delivery in order to coordinate delivery details with you. The respective data are transmitted solely for the respective purposes and deleted again after delivery.

  • Use of data for fraud prevention purposes

The data you provide when placing an order can be used to check whether there is an atypical order process (e.g. simultaneous ordering of a large number of goods at the same address using different customer accounts). We have a legitimate interest in making such a check. The legal basis for processing is Art. 6 Paragraph 1 Letter f) GDPR.

  • Transmission of data to transport service providers

For the purpose of delivering ordered goods, we work with logistics service providers / transport companies and / or shipping partners: The following data can be transmitted to them for the purpose of delivering the ordered goods or for their announcement: first name, last name, postal address and, if applicable, the e- Mail address and, if necessary, the telephone number. The legal basis for processing is Art. 6 Paragraph 1 Letter b) GDPR.


  • Data processing for advertising purposes


  • Newsletter

On our websites / applications, we offer you the option of signing up for our newsletter. In order to be sure that no errors were made when entering the email address, we use the so-called double opt-in procedure (DOI procedure): After you have entered your email address in the registration field and your consent to receive it our newsletter, we will send you a confirmation link to the address given. Only when you click this confirmation link will your email address be added to our mailing list for sending our newsletter. The legal basis for this data processing is Article 6 paragraph 1 letter a) GDPR.

  • Newsletter dispatch via MailChimp

Our e-mail newsletter is sent via the technical service provider The Rocket Science Group, LLC d / b / a MailChimp, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA (http: //www.mailchimp .com /), to whom we pass on the data you provided when registering for the newsletter. This transfer takes place in accordance with Art. 6 Para. 1 lit. f GDPR and serves our legitimate interest in the use of an advertising-effective, secure and user-friendly newsletter system. Please note that your data is usually transferred to a MailChimp server in the USA and stored there.

MailChimp uses this information to send and statistically evaluate the newsletter on our behalf. For the evaluation, the emails sent contain so-called web beacons or tracking pixels, which represent one-pixel image files that are stored on our website. In this way it can be determined whether a newsletter message has been opened and which links have been clicked on. In addition, technical information is recorded (e.g. time of access, IP address, browser type and operating system). The data is only collected in pseudonymised form and will not be linked to your other personal data; direct personal reference is excluded. This data is used only for statistical analysis of newsletter campaigns. The results of these analyzes can be used to better adapt future newsletters to the interests of the recipients.

If you want to object to the data analysis for statistical evaluation purposes, you must unsubscribe from the newsletter.

MailChimp can also process this data in accordance with Art. 6 Para. 1 lit. f Use the GDPR based on its own legitimate interest in the needs-based design and optimization of the service and for market research purposes, for example to determine which countries the recipients come from. However, MailChimp does not use the data of our newsletter recipients to write to them themselves or to pass them on to third parties.

To protect your data in the USA, we have concluded a data processing agreement with MailChimp based on the standard contractual clauses of the European Commission to enable the transmission of your personal data to MailChimp. If you are interested, this data processing contract can be viewed at the following Internet address: .

MailChimp is also certified under the US-European data protection agreement "Privacy Shield" and is committed to complying with EU data protection regulations.

You can view MailChimp's privacy policy here:

Notice of right of withdrawal

You can withdraw your consent at any time with future effect by sending a message toinfo@jclay-socks.comor revoke the option to unsubscribe at the end of each newsletter.


  • Product recommendations by email

As an existing customer of our online shop, you will receive regular product recommendations from us by email. You will receive these product recommendations from us regardless of whether you have subscribed to a newsletter. We use the e-mail address you provided during the purchase to advertise your own goods and / or services that are similar to those that you have purchased from us based on an order that has already been placed. The legal basis for this data processing is Art. The legal basis for this data processing is Article 6 Paragraph 1 Letter f) GDPR.

Notice of right to object

You can send our product recommendations at any time with future effect by sending a message toinfo@jclay-socks.comor object at the end of each product recommendation email without incurring any costs other than the transmission costs according to the basic tariffs.

  • Sweepstakes

If you register for competitions organized by J.Clay, we will use the data you provided during registration for the purpose of executing the participation contract, in particular to notify you of the prize and, if necessary, to advertise our offers and / or offers from our competition partners. You will find detailed information in the respective conditions of participation for the respective competition. The legal basis for this data processing is Article 6 paragraph 1 letter a) GDPR, Article 6 paragraph 1 letter b) GDPR and Article 6 paragraph 1 letter f) GDPR.


  • Online presence and website optimization


  • Cookies - General information

We use cookies on various pages to make visiting our website attractive and to enable the use of certain functions, as well as to statistically record the use of our website. Cookies are small text files that your browser automatically creates and that are stored on your end device (laptop, tablet, smartphone, etc.) when you visit our website. Cookies do not cause any damage to your end device and do not contain viruses, Trojans or other malware. Information is stored in the cookie, which results in connection with the specific device used. However, this does not mean that we are immediately aware of your identity.

Most of the cookies we use are deleted at the end of the browser session (so-called session or session cookies). Through this we can e.g. offer the cross-page shopping cart display, in which you can see how many items are currently in your shopping cart and how high your current purchase value is. Other cookies remain on your computer and enable us to recognize your computer the next time you visit (so-called permanent or cross-session cookies). These cookies in particular serve to make our offer user-friendly, more effective and safer. Thanks to these files it is possible, for example, that information that is tailored to your interests is displayed on the page.

Of course, you can set up your browser so that it does not store our cookies on your device. The help function in the menu bar of most web browsers explains how to prevent your browser from accepting new cookies, how to let your browser notify you when you receive a new cookie or how to delete all cookies already received and for can block all others.

Each browser differs in the way it manages the cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browser under the following links:

Internet Explorer: 

However, please note that if you do this you may not be able to use the full functionality of this website.

If these cookies and / or the information they contain are personal data, the legal basis for data processing is Art. 6 Paragraph 1 Letter f) GDPR. Our interest in optimizing our website is to be regarded as justified in the sense of the aforementioned regulation.


  • Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. If IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address will only be transmitted to a Google server in the USA and abbreviated there in exceptional cases. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services related to website activity and internet usage.

The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by using the browser plug-in available under the following link. Download and install in:

This website uses Google Analytics with the extension "_anonymizeIp ()". As a result, IP addresses are further processed in abbreviated form, so that they cannot be linked to a person. As far as the data collected about you is personal, this is immediately excluded and the personal data is deleted immediately.

We use Google Analytics to analyze and regularly improve the use of our website. We can use the statistics obtained to improve our offer and make it more interesting for you as a user. For the exceptional cases in which personal data are transferred to the USA, Google has submitted to the EU-US Privacy Shield,

Third-party information: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001.

User Conditions:,

Data protection overview: well as the data protection declaration:


  • Google Adwords

Our website uses the Google Adwords service. Google AdWords is an online advertising program from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”).

On the one hand, we use the remarketing function within the Google AdWords service. With the remarketing function, we can present users of our website on other websites within the Google display network (on Google itself, so-called "Google Ads" or on other websites) based on their interests. For this, the interaction of the users on our website is analyzed, e.g. Which offers the user was interested in, in order to be able to display targeted advertising on other pages even after visiting our website. For this purpose, Google stores a number in the browsers of users who visit certain Google services or websites in the Google display network. This number, referred to as a “cookie”, is used to record the visits of these users. This number is used to uniquely identify a web browser on a specific computer and not to identify a person, personal data is not stored. The legal basis for this data processing is Article 6 paragraph 1 letter f) GDPR.

You can deactivate the use of cookies by Google by following the link below and downloading and installing the plug-in provided

You can find more information on Google remarketing and Google's privacy policy .


  • Google conversion tracking

We also use so-called conversion tracking when using the Google AdWords service. If you click on an advertisement placed by Google, a cookie for the conversion tracking is placed on your computer / device. These cookies lose their validity after 30 days, contain no personal data and are therefore not used for personal identification. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking.

The legal basis for this data processing is Article 6 paragraph 1 letter f) GDPR.

You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also deactivate interest-based ads on Google and interest-related Google ads on the web (within the Google Display Network) in your browser by the "Off" button or deactivate it You can find further information on your settings options and data protection at Google

  • Google Tag Manager

We use the Google Tag Manager service from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94.043 USA on our website. With Google Tag Manager, marketers can manage website tags through one interface. A day is a marking or marking of a database. The Tag Manager itself, which uses the tags, works without cookies and does not collect any personal data. The tags set up via the Google Tag Manager only ensure the collection of data that are passed on to the target system. Because the data is only passed on, the system does not collect or save the determined data itself. The Tag Manager therefore only triggers other tags, which in turn may collect data. Corresponding explanations for these respective third-party providers can be found in this data protection declaration. Google Tag Manager does not use this data. If you have deactivated cookies or made any other changes, this will be observed for all tracking tags that were used with Google Tag Manager, so the tool does not change your cookie settings.

Google may ask for your permission to share some product information (e.g. your account information) with other Google products in order to activate certain features, e.g. For example, to simplify adding new conversion tracking tags for AdWords. Google’s developers also periodically review product usage information to further optimize the product. However, Google will not pass on this type of data to other Google products without your consent.

For more information, see Google’s usage guidelines and Google’s privacy policy for this product.


  • Retargeting

We also use re-targeting technologies from external service providers, such as the pixel of Facebook Ireland Limited. Re-targeting enables us to make our online offer more interesting for you. In this way, we can target those users with online advertising who are already interested in our shop and our products on the websites of our partners. We know from studies that the display of personalized, interest-based advertising is more interesting for the Internet user than advertising that has no such personal reference.

For this purpose, a cookie is set, with which interest data is collected using pseudonyms. Based on this information, you will be shown interest-based advertisements for our offers on the websites of our partners. No directly personal data is stored and no usage profiles with personal data are merged to you.

You have the option of deactivating the collection of data for the purpose of personalized advertising. A cookie is then set that permanently prevents data collection unless you delete this cookie in your browser or via the "Delete all cookies" function. You can repeat the objection at any time.


  • Advertising partner / third party cookies

We work with advertising partners to make the online offer on our site even more interesting for you. For this purpose, cookies from our advertising partners are set when you visit our website (so-called third-party cookies). In the cookies of our advertising partners, information is also stored using pseudonyms about your user behavior and your interests when you visit our site. In some cases, information is also collected that arose on other pages before visiting our site. On the basis of this information, you will be shown interest-based advertisements from our advertising partners. No personal data will be saved and no usage profiles will be merged with your personal data.


  • Social media plug-ins

We use social plug-ins from the social networks Facebook and Twitter on our website based on Article 6 Paragraph 1 Letter f) GDPR in order to make our company better known. The underlying advertising purpose is to be regarded as a legitimate interest within the meaning of the GDPR. Responsibility for data protection-compliant operation must be guaranteed by their respective providers.

The purpose and scope of the data collection and the further processing and use of the data by the respective provider as well as your rights and setting options to protect your privacy can be found in the provider's respective data protection notices, which we link below.

By logging out of the pages of social networks beforehand and deleting cookies, you can prevent social networks from assigning the information collected about you to your user account with the respective social network during your visit to If you do not want social networks to assign the data collected via our website directly to your profile, you must log out of the corresponding social networks before visiting our website. You can also completely prevent the plugins from loading with add-ons for your browser, e.g. B. with the script blocker "NoScript", to be found .

  • Facebook Connect / Login

J.Clay offers the user the opportunity to register for the service with his Facebook access (so-called Facebook Connect function). Facebook-Connect is a service of the social network Facebook, which is operated by Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). Additional registration with J.Clay is then not necessary To register, the user is redirected to the Facebook website, where they can log in with their usage data. This links the Facebook profile and the J.Clay service. J.Clay automatically receives the information from Facebook through the link which the user has consented to (e.g. first name, cash on delivery, email address, profile picture, gender, friend list) We use this information to identify you when using J.Clay.

The legal basis for this data processing is Art. 6 Paragraph 1 Letter a) GDPR.

For more information on Facebook Connect and privacy settings, please refer to the privacy


  • Facebook

Other Facebook social plugins are used on this website. These are offers from the US company Facebook.

When you visit a page that contains such a plugin, your browser connects to Facebook and the content is loaded from these pages. Your visit to this website may be tracked by Facebook, even if you do not actively use the social plugin function. If you have an account on Facebook, you can use such a social plugin and thus share information with your friends. About You has no influence on the content of the plugins and the transmission of information.

Facebook provides detailed information on the scope, type, purpose and processing of your data on its website. Here you will also find further information on your rights and setting options to protect your privacy.

Facebook data protection

  • Customer account / user account

In order to provide you with the greatest possible convenience, we offer you the permanent storage of your personal data in a password-protected customer account / user account.

The creation of the customer account is generally voluntary. If you create a customer account, the processing of your data collected here takes place on the basis of Article 6 Paragraph 1 Letter b) GDPR. Once a customer account has been set up, no additional data entry is required. You can also view and change the data stored about you in your customer account at any time.

Only if you want to place orders via our website / application, is it absolutely necessary to open a customer account to process the contract.

In addition to the data requested when placing an order, you must enter a password of your choice to set up a customer account. Together with your e-mail address, this serves to access your customer account. Please treat your personal access data confidentially and in particular do not make it accessible to unauthorized third parties. Please note that you will remain automatically logged in even after you leave our website, unless you actively log out.

You have the option to delete your customer account at any time. However, please note that once you have ordered from us, the data visible in the customer account will not be deleted at the same time. Your data will be deleted automatically after the commercial and tax law retention requirements apply to us. The legal basis for this further data processing is Art. 6 Paragraph 1 Letter c) GDPR and Art. 6 Paragraph 1 Letter f) GDPR.


  • contact

You have the possibility to contact us in several ways. Via email, phone, chat or post. If you contact us, we will use the personal data that you voluntarily provide to us for the sole purpose of contacting us and processing your request.
The legal basis for this data processing is Art. 6 Paragraph 1 Letter a), Art. 6 Paragraph 1 Letter b), Art. 6 Paragraph 1 Letter c) GDPR and Art. 6 Paragraph 1 Letter f) GDPR


  • payments

We process your payment information for the purpose of payment processing, e.g. if you purchase or use a product and / or service via Depending on the payment method, we pass on your payment information to third parties (e.g. when paying by credit card to your credit card provider).

The legal basis for this data processing is Art. 6 Paragraph 1 Letter a), Art. 6 Paragraph 1 Letter b), GDPR and Art. 6 Paragraph 1 Letter f) GDPR.


PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg

Klarna AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden

Amazon Pay Amazon Payments Europe s.c.a., 5 Rue Plaetis, L-2338 Luxembourg

Apple Pay Apple Distribution International, Hollyhill Industrial Estate, Hollyhill Cork, Ireland

Shopify Payments, 126 York Street, Suite 200, Ottawa, ON, Canada, K1N 5T5

Google Pay (Europe), Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland

4. Your rights

  • Overview

In addition to the right to revoke your consents to us, you are entitled to the following further rights if the respective legal requirements are met:

  • the right to information about your personal data stored by us (Art. 15 GDPR), in particular you can provide information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been disclosed or will require the planned storage period, the origin of your data, unless it has been collected directly from you;
  • the right to rectification of incorrect or to complete correct data (Art. 16 GDPR),
  • the right to erasure of your data stored by us (Art. 17 GDPR), insofar as no statutory or contractual retention periods or other legal obligations or rights for further storage have to be complied with by us,
  • the right to restrict the processing of your data (Art. 18 GDPR), insofar as the accuracy of the data is disputed by you, the processing is unlawful, but you refuse to delete it; the controller no longer needs the data, but you need it to assert, exercise or defend legal claims or you have objected to the processing in accordance with Article 21 GDPR,
  • the right to data portability in accordance with Article 20 GDPR, i.e. the right to have selected data stored by us about you transferred in a common, machine-readable format, or to request the transmission to another controller
  • the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our registered office.

The aforementioned rights to which you are entitled to us can be found at info@jclay-socks.comClaim.


  • Right to object

Under the conditions of Article 21(1) GDPR, data processing may be objected to for reasons arising from the particular situation of the data subject.

The above general right of objection applies to all processing purposes described in this data protection information, which are processed on the basis of Article 6 (1) (f) GDPR. In contrast to the special right of objection directed to data processing for advertising purposes, we are only obliged under the GDPR to implement such a general objection if you give us reasons of overriding importance for this (e.g. possible danger to life or health).

  • Withdrawal

Insofar as we process data on the basis of your consent, you have the right to revoke the consent given at any time. The revocation of consent does not mean that the data processing carried out up to the time of revocation on the basis of the consent becomes ineffective.