Returns &Exchange


You have the right to withdraw from this Treaty within fourteen days without giving reasons.

The withdrawal period shall be fourteen days from the date on which you or a third party designated by you, other than the carrier, took possession of the goods or hat.

In order to exercise your right of withdrawal, you must inform us (J.Clay GmbH & Co. KG, Blumenberger Strasse 143-145, 41061 Munchkadbach, Tel.: 02161 / 2776200, e-mail: by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to revoke this contract. You may use the attached model withdrawal form, but this is not required.

In order to respect the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you withdraw from this contract, we will have paid you all the payments we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the most advantageous standard delivery offered by us), repay immediately and no later than fourteen days from the date on which the notice of withdrawal of this contract was received from us. For this refund, we use the same means of payment that you used in the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged fees for this refund. We may refuse repayment until we have recovered the goods or until you have provided proof that you have returned the goods, whichever is the earlier date.

You must return or hand over the goods to us without delay and in any case within fourteen days of the date on which you inform us of the revocation of this contract at the latest. The period shall be respected if you send the goods before the expiry of the fourteen-day period. They shall bear the direct cost of returning the goods. They shall be liable for any loss in the value of the goods only if such loss in value is due to a treatment which is not necessary for the examination of the nature, characteristics and functioning of the goods.

    The right of withdrawal shall not apply to the following contracts:
  • contracts for the supply of sealed goods which, for reasons of health or hygiene, are not suitable for return when their seals have been removed after delivery;


(If you wish to withdraw the contract, please fill out this form and send it back.)

To J. Clay GmbH & Co. KG, Blumenberger Strasse 143-145, 41061 Monk-ngladbach E-mail:

I hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered at (*)/received at (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only on paper)

Date of

(*) Delete as appropriate.

J. Clay GmbH & Co. KG
Blumenberger Str. 143 -145 D6.2
41061 Munich