Terms of Service

Our terms of business:

For all orders via our online shop the following terms and conditions apply.


1. contracting party, conclusion of contract:

The purchase contract is concluded with J.Clay GmbH & Co. KG.

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalogue. By clicking on the button "Order now for a fee" you place a binding order for the goods contained in the shopping cart. Confirmation of receipt of the order follows immediately after sending the order and does not constitute acceptance of the contract. We can accept your order by sending an order confirmation by e-mail or by delivering the goods within two days.


2. terms of delivery:

In addition to the indicated product prices, shipping costs will be added. You can find out more about the amount of the shipping costs under the menu item shipping costs.

We only deliver by dispatch. Unfortunately, it is not possible to pick up the goods yourself.

We also deliver to packing stations.



3. payment:

In our shop the following payment methods are available to you:

credit card
When you place your order, you also send us your credit card details.
After your legitimation as a legitimate cardholder, we will request your credit card company to initiate the payment transaction immediately after the order. The payment transaction is automatically carried out by the credit card company and your card is debited.

PayPal, PayPal Express
During the ordering process you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment instruction from PayPal.

Purchase on account via Klarna
In cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer invoice purchase as a payment option. Please note that Klarna invoice is only available for consumers and that payment must be made to Klarna in each case. When buying on account with Klarna, you always get the goods first and you always have 14 days to pay. The complete terms and conditions for purchase on account can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 .

Instant bank transfer
During the ordering process you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount via Sofort, you must have an online banking account with PIN/TAN procedure, legitimise yourself accordingly and confirm the payment instruction from Sofort.

Amazon Pay
During the ordering process you will be redirected to the website of the online provider Amazon. There you must log in with your Amazon account and confirm Amazon's payment order.

iDEAL
During the ordering process you will be redirected to the website of the online provider iDEAL. There you will have to log in with your iDEAL account and confirm the payment instruction from iDEAL.

EPS Bank Transfer
During the ordering process you will be redirected to the website of the online provider EPS. There you can pay for your purchases directly from your bank account.

Bancontact
During the ordering process you will be directed to the website of the online provider Bancotact
forwarded. There you can pay for your purchases directly from your bank account.

Shop Pay
During the ordering process you will be redirected to the website of the online provider Shop Pay. There you must log in with your Shop Pay account and confirm Shop Pay's payment instructions.


4. reservation of title:

The product remains our property until full payment.


5. electronic communication:

You agree that the contract-related communication can be made in electronic form.


6. contract language, contract text storage

The language available for the conclusion of the contract is German.

We save the text of the contract and send you the order data by e-mail. You can view the text of the contract and the general terms and conditions in our customer login.


7. transport damages:

If goods are delivered with obvious transport damage, so please complain such errors as soon as possible to the deliverer and contact us immediately. The omission of a complaint or contact has no consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurance company.


8. warranty and guarantees

The statutory law on liability for defects shall apply. Information on any additional warranties that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

9. Liability

For claims based on damages caused by us, our legal representatives or vicarious agents, we are always liable without limitation

in case of injury to life, body or health,
in case of intentional or grossly negligent breach of duty,
in the case of guarantee promises, if agreed, or
insofar as the scope of application of the Product Liability Act is opened up.

In the event of a breach of material contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability shall be limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.


10 Alternative dispute resolution:

The European Commission provides a platform for Online Dispute Resolution (OS)
which you can find here https://ec.europa.eu/consumers/odr/ .
To participate in a dispute settlement procedure before a
We are not obliged and not willing to use a consumer arbitration board